Shipping Policy for Snuftopin

Effective Date: January 7, 2025

At Snuftopin, we are committed to delivering your artwork with the utmost care and efficiency. This Shipping Policy outlines our shipping procedures, delivery times, costs, and other important information related to the shipping process.

1. Shipping Methods

We offer a variety of reliable shipping methods to ensure your artwork arrives safely and promptly. Our shipping partners include trusted carriers such as UPS, FedEx, and USPS. The shipping method available to you will depend on your location and the size of your order.

2. Shipping Timeframes

  • Domestic Orders (United States):
    • Standard Shipping: Typically arrives within 5-7 business days.
    • Expedited Shipping: Typically arrives within 2-3 business days.
    • Custom Commissions or Large Orders: Shipping times for custom commissions or larger artworks may vary and will be confirmed at the time of purchase.
  • International Orders:
    • International shipping times can vary based on the destination country. Orders typically arrive within 10-20 business days, depending on the carrier and customs processing.
    • Please be aware that international shipping may take longer due to customs regulations and import processing.

3. Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. You will see the final shipping cost before completing your purchase. We offer the following shipping options:

  • Standard Shipping: Available for most orders at an affordable rate.
  • Expedited Shipping: Available for faster delivery at an additional cost.
  • Free Shipping: We occasionally offer free shipping promotions for domestic orders. Check our website for current offers.

4. Packaging

We take great care in packaging our artwork to ensure it arrives in pristine condition. All pieces are carefully wrapped in protective materials, and larger artworks may be framed or reinforced for added protection during transit. We use high-quality packing materials to prevent any damage during shipping.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can follow the progress of your shipment. You can use this tracking number on the carrier’s website to get real-time updates on the status of your delivery.

6. Delivery Confirmation

All orders will require a signature upon delivery to ensure that they are received by the correct individual. If you are unavailable to sign for your package, the carrier will attempt a redelivery or leave instructions on how to retrieve your item.

7. Shipping Restrictions

  • P.O. Boxes: For security reasons, we do not ship to P.O. Boxes. Please provide a valid street address for all orders.
  • International Restrictions: Some countries may have restrictions or regulations on importing artwork. We recommend checking with your local customs office for information on any potential import restrictions before placing an order.

8. Delays

While we strive to ensure timely delivery, delays can occasionally occur due to factors outside our control, such as weather, customs processing, or carrier issues. If your order is delayed, we will notify you and work with our shipping partners to resolve the situation as quickly as possible.

9. Damaged or Lost Shipments

We take extra precautions to ensure that your order arrives safely. However, in the unlikely event that your artwork arrives damaged or is lost during transit, please follow these steps:

  • Damaged Artwork: If your artwork arrives damaged, please contact us immediately at info@snuftopin.com. We will ask for photos of the damage and will work with you to arrange a replacement or refund.
  • Lost Shipments: If your order is lost, please notify us as soon as possible. We will initiate a claim with the carrier and investigate the issue.

10. Returns and Exchanges

Please refer to our Refund and Return Policy for detailed information on returns and exchanges. Keep in mind that custom commissions or made-to-order pieces may have different return conditions.

11. Shipping Addresses

Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you notice an error in your shipping information after placing an order, please contact us immediately to make corrections.

12. Customer Support

If you have any questions or concerns about the shipping process, please contact our customer service team at:

  • Email: info@snuftopin.com
  • Phone: (325) 893-4219
  • Address: 433 Ridgeway St, Clyde, Texas, United States

13. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, with the updated date listed at the top of the policy. Please review this policy regularly for any updates.

Thank you for shopping with Snuftopin! We look forward to delivering your beautiful artwork to enhance your space.