Refund and Return Policy for Snuftopin

Effective Date: March 12, 2025

At Snuftopin, we are committed to ensuring customer satisfaction. If you are not completely happy with your purchase, we offer a straightforward refund and return policy to make the process as easy as possible.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The item must be in its original condition, unused, and in the same packaging as received.
  • Custom or personalized orders cannot be returned unless they are defective or damaged.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Clearance or final sale items
  • Custom-made or personalized artwork

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at info@snuftopin.com with your order number and reason for return.
  2. Receive Authorization: We will review your request and provide instructions on where to send your return.
  3. Ship the Item: Pack the item securely and ship it using a trackable shipping method. Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

4. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5-7 business days and credited back to your original payment method.
  • Shipping charges are non-refundable unless the return is due to our error (e.g., wrong item or damaged product).

5. Exchanges

If you received a defective or damaged item and would like an exchange, please contact us at info@snuftopin.com within 7 days of receiving your order. We will arrange for a replacement to be sent at no additional cost.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us at info@snuftopin.com with clear photos of the item and packaging. We will work to resolve the issue promptly.

7. Contact Us

If you have any questions about our refund and return policy, feel free to reach out:

📍 Snuftopin
433 Ridgeway St, Clyde, Texas
📧 Email: info@snuftopin.com
📞 Phone: (325) 893-4219
🌐 Website: snuftopin.com

We appreciate your business and look forward to providing you with high-quality artwork!